Orders placed before 12pm weekdays will be shipped same day via courier for next day UK delivery. Any orders after 12pm will be shipped the following working day.

How do I return an item?

Goods must be sent back at the customers cost with proof of delivery however replacement items will be sent free of charge. If you wish to return an item please contact us prior to sending the item to our registered address below:

Il Telaio
Suite 3
First Floor
Briar Rhydding House
Briar Rhydding
Baildon
Shipley
West Yorkshire
BD17 7JW

What countries will orders be shipped to?

Currently orders are only shipped to United Kingdom and Ireland. Please send us a message via the Contact page to inquire about shipping to other countries.

I’m having difficulties placing my order.

Any issues with our website are resolved as quickly as possible. If you continue to experience difficulties placing your order then please send us a message via the contact page detailing the product you are trying to purchase and order will be processed manually.

I can’t find a specific colour or size.

If you can’t find a specific size or colour, the product may be currently out of stock or it may not be listed on the website. Please send us a message via the contact page and let us know what you are looking for. We may still be able to order the item for you.